Payment Terms

At KNOVELLE, we are committed to providing a secure, convenient, and transparent payment experience.

These Payment Terms explain the payment methods, payment processing procedures, pricing, taxes, order confirmation, and refund arrangements applicable to purchases made through our online store.

By placing an order with KNOVELLE, you acknowledge these Payment Terms.

Accepted Payment Methods

KNOVELLE accepts the payment methods displayed and available during checkout.

Depending on availability, these payment methods may include:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Shop Pay

• Apple Pay

• Google Pay

• Other payment methods displayed during checkout

The payment options available for a particular order may vary depending on your location, device, browser, payment provider, and eligibility.

The payment methods displayed during checkout are the applicable payment options available for your transaction.

If a payment method is not displayed during checkout, it may not be available for that order.

Payment Processing

All orders must be successfully authorized and paid according to the applicable payment process before fulfillment can proceed.

When you submit an order, your payment will be processed through the available payment service provider.

Depending on the payment method, the transaction may require authorization, authentication, or additional verification.

If your payment is declined, cannot be authorized, or cannot be completed, your order may not be processed.

If you experience a payment issue, please:

• Verify your billing and payment information.

• Confirm that your payment method is valid.

• Contact your bank or payment provider if necessary.

• Try another payment method available during checkout.

KNOVELLE does not control payment authorization decisions made independently by banks, card issuers, or third-party payment providers.

Payment Security

Protecting customer payment information is important to us.

Payments are processed through the secure checkout services provided by Shopify and the applicable payment providers.

These services may use security measures such as encrypted connections, transaction monitoring, authentication, and fraud-prevention procedures.

KNOVELLE does not store complete credit or debit card numbers on our own servers.

Payment information is handled by the applicable payment providers according to their security practices and privacy policies.

For your security, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive payment credentials to us by email.

Pricing

Product prices are displayed on the relevant product pages.

Before completing your purchase, you can review the applicable:

• Product prices

• Discounts and promotional offers

• Shipping charges, if applicable

• Taxes, where applicable

• Final order total

The final amount displayed during checkout is the amount presented for your order before payment is submitted.

Customers should review their order summary carefully before completing a purchase.

If a material pricing or listing error is identified, we will review the issue and contact the customer when necessary. Any cancellation, correction, or refund will be handled in accordance with applicable law.

Currency

Prices and the applicable transaction currency are displayed on our website and during checkout.

Please review the currency shown before completing your purchase.

If your bank, card issuer, or payment provider processes the transaction in a different currency, it may apply its own exchange rate, currency conversion charge, or foreign transaction fee.

These charges are determined by the applicable financial institution or payment provider and are outside KNOVELLE's control.

Taxes

Applicable taxes, where required, will be calculated or displayed during checkout before your order is completed.

The final order total may include applicable product prices, shipping charges, taxes, and discounts.

The tax amount may vary depending on the shipping destination and applicable tax requirements.

Customers can review any applicable taxes displayed during checkout before submitting payment.

Shipping Charges

KNOVELLE provides shipping information and applicable shipping options during checkout.

Any applicable shipping charges will be displayed before payment is completed.

Customers can review the available shipping method and final order total before submitting an order.

Our standard order processing time is 1–3 business days.

The estimated standard shipping transit time is 6–9 business days after the order has been processed and handed over to the shipping carrier.

The estimated total delivery timeframe, including processing and transit, is 7–12 business days.

These delivery timeframes are estimates and are not guaranteed delivery dates.

For complete details regarding shipping destinations, shipping charges, processing times, tracking, and delivery estimates, please review our Shipping Policy.

Discount Codes and Promotional Offers

KNOVELLE may offer discount codes, promotional offers, or special pricing from time to time.

Where a discount code is available, it should be entered in the designated field during checkout before payment is completed.

Promotional offers may be subject to conditions such as:

• Expiration dates

• Eligible products

• Minimum purchase requirements

• Customer eligibility

• First-order restrictions

• Usage limits

• Geographic restrictions

• Other conditions stated with the offer

Unless otherwise stated, promotional discounts cannot be exchanged for cash.

Whether multiple offers can be combined depends on the applicable promotional terms and checkout configuration.

The discount displayed in the order summary before payment is the discount applied to that transaction.

Discounts generally cannot be applied retroactively after an order has been completed unless otherwise stated or required by applicable law.

Order Confirmation

After successfully submitting an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

• Order number

• Purchased products

• Selected product options

• Order subtotal

• Applied discounts

• Shipping charges, if applicable

• Taxes, where applicable

• Final order total

• Shipping information

Please ensure that your email address is entered correctly when placing an order.

If you do not receive an order confirmation, please check your spam or junk folder before contacting our Customer Support team.

If payment has been completed but you have not received an order confirmation, please contact us so we can help review the situation.

Order Verification

To help protect customers and prevent unauthorized transactions, some orders may require additional verification before fulfillment.

Verification may be necessary when payment information cannot be confirmed or additional security checks are required.

If additional information is needed, we may contact you using the email address associated with your order.

Orders that cannot be successfully verified may be delayed or cancelled.

If payment has been collected for an order that is subsequently cancelled, any applicable refund will generally be issued to the original payment method.

Declined or Failed Payments

A payment may fail or be declined for reasons including:

• Incorrect payment information

• Incorrect billing details

• Insufficient funds

• Expired payment credentials

• Bank authorization requirements

• Payment provider restrictions

• Security verification requirements

• Unsupported payment methods

KNOVELLE cannot guarantee that every payment attempt will be approved.

If your payment is unsuccessful, please verify your payment details or contact the applicable financial institution.

Payment Authorizations and Pending Transactions

Depending on your payment method, your bank or payment provider may display a transaction as pending or authorized before the final charge is completed.

A pending authorization is not necessarily a completed charge.

If an order is cancelled or a payment authorization is not captured, the time required for the pending amount to disappear from your account depends on your bank, card issuer, or payment provider.

KNOVELLE does not control the time required for a financial institution to release a pending authorization.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, cancellation or modification cannot be guaranteed.

If an order has already shipped, eligible products may be returned according to our Return & Refund Policy.

If an order is successfully cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

Refunds

Refund requests are handled according to our Return & Refund Policy.

Eligible returns must meet the applicable return window and product condition requirements.

Our standard return window is 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

If a return is approved, the refund will generally be issued to the original payment method used for the purchase.

Approved refunds will be processed within 7 calendar days after the returned product has been received, inspected, and approved.

If a refund is approved for a damaged, defective, or incorrect product without requiring a physical return, it will be processed within 7 calendar days after the refund resolution has been confirmed.

The refund processing period refers to the time KNOVELLE takes to process the approved refund. Additional time may be required for the funds to appear in your account.

For full details regarding return eligibility, return shipping costs, exchanges, and refund procedures, please review our Return & Refund Policy.

Refund Posting Time

After KNOVELLE submits an approved refund, the funds may not appear immediately in your account.

Your bank, card issuer, digital wallet provider, or payment service provider may require additional processing time.

This additional posting period is determined by the applicable financial institution or payment provider and is separate from KNOVELLE's refund processing period.

If an approved refund does not appear within the normal posting timeframe provided by your payment provider, please contact the provider for further assistance.

Refund Method

Approved refunds are generally issued to the original payment method used for the transaction.

We generally cannot redirect an approved refund to another credit card, debit card, bank account, digital wallet, or payment account.

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Duplicate or Unexpected Charges

If you believe that you have been charged incorrectly or more than once for the same order, please review your order confirmation and payment account.

A pending authorization may appear separately from a completed transaction.

If you believe an incorrect duplicate charge has occurred, please contact us with:

• Your order number

• The email address used during checkout

• A description of the transaction

• Relevant transaction details, excluding sensitive payment credentials

We will review the information available and assist where appropriate.

Third-Party Payment Providers

Some payment methods available during checkout are provided by independent third-party payment providers.

Transactions processed through these providers may be subject to their own terms of service, privacy policies, security procedures, and eligibility requirements.

KNOVELLE does not control independent payment provider authorization decisions, account eligibility determinations, or bank processing times.

Contact Us

If you have questions about payment methods, billing, charges, order confirmation, or refunds, please contact us.

Business Name: KNOVELLE

Website: https://www.knowgeeks.net/

Email: info@knowgeeks.com

Phone: (862) 487-6685

Business Address:

19 Boland Dr

West Orange, NJ 07052

United States

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.

For your security, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial credentials by email.

Thank you for choosing KNOVELLE. We are committed to providing clear payment information and a convenient shopping experience.