Shipping Policy

At KNOVELLE, we are committed to providing clear shipping information and a reliable order fulfillment experience.

This Shipping Policy explains our order processing times, estimated delivery timeframes, shipping charges, tracking procedures, and other important information regarding the delivery of your order.

Please review this policy before completing your purchase.

Shipping Destinations

KNOVELLE ships to destinations where shipping services are available during checkout.

Available shipping destinations and shipping methods may vary depending on the delivery address and available logistics services.

Customers should enter their complete shipping address during checkout to confirm whether delivery is available to their location.

If a shipping option is not available for a particular destination, we may be unable to fulfill the order to that address.

Order Processing Time

Orders are normally processed within:

1–3 Business Days

Orders are generally processed Monday through Friday, excluding weekends and applicable public holidays.

Order processing may include:

• Payment verification

• Order review

• Product preparation

• Packaging

• Preparation for carrier pickup

Order processing time is separate from shipping transit time.

Orders placed on weekends or applicable public holidays generally begin processing on the next business day.

Processing times are estimates and may occasionally be affected by unexpected fulfillment delays.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated standard shipping transit time is:

6–9 Business Days

Transit time begins when the shipping carrier accepts the package.

Carrier transit times may vary depending on the destination, carrier operations, weather conditions, public holidays, transportation schedules, and other logistical circumstances.

The estimated transit time does not include the order processing period.

Estimated Total Delivery Time

The estimated total delivery timeframe for standard shipping is:

7–12 Business Days

This estimate includes:

• Order processing: 1–3 business days

• Shipping transit: 6–9 business days

Orders are generally processed Monday through Friday, excluding weekends and applicable public holidays.

These delivery timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the delivery address, shipping carrier, public holidays, weather conditions, customs procedures where applicable, and other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may depend on factors including:

• Delivery destination

• Available shipping methods

• Order details

• Applicable shipping promotions

Customers can review the available shipping options and any applicable shipping charges before submitting an order.

If free shipping or a shipping promotion is available for a particular order, the applicable eligibility requirements and conditions will be displayed on our website or during checkout.

KNOVELLE aims to ensure that applicable shipping charges are clearly disclosed before an order is completed.

Shipping Methods

Available shipping methods are displayed during checkout.

The shipping method available for your order may depend on your destination and the shipping services available for that location.

Different shipping methods may have different costs or delivery estimates.

Please review the shipping information presented during checkout before completing your purchase.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please review your confirmation carefully, including:

• Products ordered

• Selected product options

• Order total

• Shipping address

• Contact information

If you notice an error in your order details or shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with corrections before the order enters processing or shipment, but changes cannot be guaranteed.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Your tracking information may include:

• Tracking number

• Shipping carrier

• Tracking link

• Shipment status

• Estimated delivery information, when available

Please allow up to 48 hours after shipment for tracking information to become available or update in the carrier's tracking system.

Tracking updates are provided by the applicable shipping carrier and may not appear immediately.

If your tracking information has not updated for an extended period, please contact our Customer Support team with your order number so we can review the available shipment information.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your shipping address includes:

• Full recipient name

• Street address

• Apartment, suite, or unit number, where applicable

• City

• State or region

• ZIP or postal code

• Country

• Contact information

Incorrect or incomplete shipping information may result in delivery delays, unsuccessful delivery attempts, or a returned package.

If you notice an error in your shipping address, please contact us immediately at:

Email: info@knowgeeks.com

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has been shipped, address changes cannot be guaranteed.

Delivery Delays

Although we aim to fulfill orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather

• Public holidays

• High shipping volumes

• Carrier operational delays

• Transportation disruptions

• Incorrect or incomplete shipping information

• Customs inspections, where applicable

• Other unforeseen logistical circumstances

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist you with the next steps.

If we cannot fulfill an order within the applicable promised or legally required timeframe, we will provide any notices, cancellation options, or refunds required by applicable law.

Tracking Delays

Tracking information may occasionally show limited updates or remain unchanged for a period of time while a package moves through the shipping network.

A lack of tracking updates does not necessarily mean that a package has been lost.

Please allow reasonable time for the shipping carrier to update its tracking system.

If tracking information remains unavailable or has not updated for an extended period, contact us with your order number and tracking number, if available.

Packages Marked as Delivered

If your tracking information indicates that a package has been delivered but you have not received it, please:

• Verify the shipping address shown in your order confirmation.

• Check around your delivery location.

• Check with household members or neighbors, where appropriate.

• Check with reception, a front desk, or building management, where applicable.

• Review any delivery notices or photographs provided by the carrier.

• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at info@knowgeeks.com.

Please include your order number and tracking information so we can review the available details and assist you.

Lost Packages

If you believe your package has been lost in transit, please contact our Customer Support team.

Please provide:

• Your full name

• Order number

• Tracking number, if available

• Shipping address

• Description of the issue

We will review the available shipment information and may contact the shipping carrier when necessary.

Any applicable replacement, refund, or other resolution will be determined after reviewing the circumstances, the available shipping information, our applicable policies, and relevant legal requirements.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• Description of the issue

• Clear photographs of the product

• Photographs of the packaging, where applicable

• A photograph of the shipping label, where applicable

Please retain the product and original packaging while your request is being reviewed.

For confirmed products that arrive damaged, defective, or incorrect due to an error attributable to KNOVELLE, we will provide appropriate return instructions and cover the necessary return shipping costs when a return is required.

For complete details regarding return eligibility, return shipping, exchanges, and refunds, please review our Return & Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to the sender for reasons including:

• Incorrect or incomplete shipping address

• Refused delivery

• Unavailable recipient

• Delivery access restrictions

• Failure to collect the package

• Multiple unsuccessful delivery attempts

If a package is returned to KNOVELLE, we will review the available shipment information and determine the appropriate next steps.

Where applicable and permitted by law, actual return-to-sender or redelivery costs may apply depending on the circumstances.

Any applicable refund will be handled according to our Return & Refund Policy and applicable legal requirements.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

If an order has already shipped, eligible products may be returned according to our Return & Refund Policy.

If an order is successfully cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

Multiple Shipments

Products within the same order may occasionally be shipped separately, depending on fulfillment and shipping arrangements.

If your order is divided into multiple shipments:

• You may receive separate shipping confirmation emails.

• Each package may have its own tracking number.

• Packages may arrive on different dates.

Please review all available tracking information before reporting a product as missing.

Any applicable shipping charges will be disclosed during checkout before the order is completed.

International Shipping

International shipping may be available to selected destinations where a shipping option is displayed during checkout.

Available destinations, shipping charges, and delivery estimates may vary by location and shipping method.

International shipments may be subject to customs clearance, import duties, taxes, or other destination-specific requirements.

Any applicable shipping charges shown during checkout will be displayed before payment is completed.

Customers are responsible for reviewing applicable import requirements and any charges that may apply to their destination, except where otherwise stated or required by applicable law.

The standard delivery estimates stated in this policy should not be assumed to apply to every international destination. Where available, destination-specific shipping estimates will be displayed during checkout.

Refunds for Shipping-Related Issues

Refunds arising from cancelled orders, lost shipments, damaged products, incorrect products, or other delivery-related issues will be reviewed according to the circumstances and our applicable policies.

For eligible product returns, KNOVELLE's standard return window is 30 days from the date of delivery, subject to the conditions described in our Return & Refund Policy.

Approved refunds will be processed within 7 calendar days after the returned product has been received, inspected, and approved.

If a refund is approved without requiring a physical return, it will be processed within 7 calendar days after the refund resolution has been confirmed.

Additional time may be required for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

For complete information, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping, order processing, tracking, delivery, or an existing order, please contact us:

Business Name: KNOVELLE

Website: https://www.knowgeeks.net/

Email: info@knowgeeks.com

Phone: (862) 487-6685

Business Address:

19 Boland Dr

West Orange, NJ 07052

United States

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.

Please note that our business address is not automatically an authorized return address. Contact our Customer Support team before mailing any returned products.

Thank you for choosing KNOVELLE. We appreciate your trust and are committed to providing clear shipping information and helpful customer support throughout your shopping experience.