Return & Refund Policy

At KNOVELLE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions for returning products, requesting exchanges, and receiving refunds for eligible purchases made through our online store.

Please review this policy carefully before submitting a return or refund request.

Return Window

KNOVELLE accepts eligible return requests within:

30 Days From the Date of Delivery

The 30-day return period begins on the date your order is delivered.

Please contact our Customer Support team within this period to request a return or exchange.

Requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

Return Eligibility

KNOVELLE accepts eligible returns for both defective and non-defective products.

To qualify for a return, products must meet the following conditions:

• Be unused and unworn, where applicable

• Be unwashed, where applicable

• Be unaltered

• Be in their original condition

• Include original tags, where applicable

• Include original accessories and components, where applicable

• Include original packaging when reasonably possible

• Be free from stains, odors, damage, or signs of use

Products that have been worn, washed, used, altered, or damaged by the customer after delivery may not qualify for a return.

All return requests are subject to review under this policy.

Defective, Damaged, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, when applicable

• A photograph of the shipping label, when applicable

Please keep the product and its original packaging while your request is being reviewed.

For confirmed products that arrive damaged, defective, or incorrect due to an error attributable to KNOVELLE, we will provide appropriate return instructions and cover the necessary return shipping costs when a return is required.

We will review your request and provide an appropriate resolution based on the circumstances.

Non-Returnable Products

A product may not qualify for a return if it:

• Has been worn, used, washed, or altered

• Has been damaged by the customer after delivery

• Has stains, odors, or signs of use

• Does not meet the applicable return condition requirements

• Is missing required accessories or components

• Is returned after the 30-day return period

• Is identified as final sale or non-returnable before purchase, where applicable

These exclusions do not limit any rights that customers may have regarding defective, damaged, or incorrectly supplied products under applicable law.

How to Request a Return

Before sending any product back, please contact our Customer Support team.

Email: info@knowgeeks.com

Please include the following information:

• Your full name

• Your order number

• The email address used during checkout

• The product you wish to return

• The reason for your return

• Supporting photographs, if the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return instructions and authorized return mailing information.

Please do not send products back before receiving return instructions.

Returns sent without following the applicable return instructions may experience delays or may not be accepted.

Return Method

Approved returns must be sent:

By Mail

KNOVELLE does not accept in-person returns at its business address unless specifically confirmed by our Customer Support team.

Please package returned products securely to help prevent damage during transit.

We recommend using a trackable shipping service and retaining your return shipping receipt and tracking information until the return has been completed.

Return Shipping Costs

For standard non-defective returns, including change-of-mind returns and returns due to sizing or preference, customers are responsible for obtaining and paying for the return shipping label.

For confirmed products that arrive damaged, defective, or incorrect due to an error attributable to KNOVELLE, we will provide a prepaid return label or cover the necessary return shipping costs when a return is required.

Return shipping costs for standard non-defective returns are generally non-refundable.

Please contact us before mailing a product back so that we can review your request and provide the appropriate instructions.

Original Shipping Charges

Original shipping charges actually paid by the customer are generally non-refundable unless:

• The return results from an error attributable to KNOVELLE

• Otherwise stated in the applicable order terms

• A refund of those charges is required by applicable law

If no original shipping charge was paid, there is no original shipping fee to refund.

Restocking Fee

KNOVELLE does not charge a restocking fee for eligible approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible approved refund.

Exchanges

KNOVELLE accepts eligible exchange requests within:

30 Days From the Date of Delivery

Products submitted for exchange must meet the same condition requirements that apply to returns.

Exchange requests may be subject to product availability.

If the requested replacement product, size, color, or variant is unavailable, our Customer Support team will assist you with available alternatives or an eligible refund.

Please contact us before sending a product back for an exchange.

Return Inspection

After your returned package has been received at the authorized return location, we will inspect the product to determine whether it meets the requirements of this policy.

The inspection may include verification of:

• Product condition

• Original tags, where applicable

• Packaging, where applicable

• Included accessories and components

• Signs of wear, washing, use, alteration, or damage

We will notify you of the return decision after the inspection has been completed.

If a return does not meet the applicable eligibility requirements, we will contact you regarding the available next steps.

Refund Processing Time

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

Approved refunds will be processed within:

7 Calendar Days

The refund processing period begins after the returned product has been received, inspected, and approved.

If a refund is approved for a damaged, defective, or incorrect product without requiring a physical return, it will be processed within 7 calendar days after the refund resolution has been confirmed.

This timeframe refers to KNOVELLE's refund processing period. Your bank, card issuer, digital wallet provider, or payment provider may require additional time before the funds appear in your account.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

For partial returns, the refund will generally apply only to the eligible products being returned.

Any applicable promotional discount will be accounted for based on the amount actually paid for the returned product.

Original shipping charges and return shipping costs are handled according to the terms described in this policy.

KNOVELLE does not charge a restocking fee for eligible approved returns.

Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

We generally cannot redirect a refund to a different credit card, debit card, bank account, digital wallet, or payment account.

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Refund Posting Time

After KNOVELLE submits an approved refund, the funds may not appear in your account immediately.

The time required for the refund to appear depends on your:

• Bank

• Card issuer

• Digital wallet provider

• Payment service provider

These additional posting times are outside KNOVELLE's control and are separate from our refund processing period.

If your refund does not appear within your payment provider's normal processing timeframe, please contact the provider for further assistance.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation cannot be guaranteed.

If an order has already shipped, eligible products may be returned according to this Return & Refund Policy.

If an order is successfully cancelled after payment has been collected, any applicable refund will generally be issued to the original payment method.

Return Package Responsibility

Customers should package returned products securely and retain their return shipping receipt and tracking information until the return has been completed.

Customers are generally responsible for return packages until they are received at the authorized return location, except where applicable law requires otherwise or KNOVELLE has agreed to cover the shipment.

If a return package is lost or damaged during transit, please contact the shipping carrier and notify our Customer Support team.

Contact Us

If you have questions regarding returns, exchanges, refunds, or an existing order, please contact us:

Business Name: KNOVELLE

Website: https://www.knowgeeks.net/

Email: info@knowgeeks.com

Phone: (862) 487-6685

Business Address:

19 Boland Dr

West Orange, NJ 07052

United States

Please contact our Customer Support team before mailing any return.

The business address listed above is not automatically the authorized return address. Please use the return mailing information provided by our team.

Thank you for choosing KNOVELLE. We appreciate your trust and are committed to providing clear return, exchange, and refund information.